Fostering inclusion in art museums through mobile digital content

This paper deals with digitally mediated museum experiences of novice visitors at the Kunsthistorisches Museum in Vienna and discusses them context inclusion. Research participants included families young children members minority communities whose visit was facilitated by two app-based guided tours developed for children. The research goal to explore impact mobile guide’s digital content modes communication on visitors’ interaction guide, space objects, family members. families’ interactions were observed, recorded analyzed. results suggest that carefully considered created guides has potential provide support their independence active engagement, create opportunities mutual facilitation, different identities, all which have been as conducive